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Privacy policy – Service West-Nette

Our confidentiality policy. How we collect personal data to offrir the best experience on our website.

This confidentiality policy takes effect on September 22, 2023.

Who are we?

Services West-Nette is a social economy enterprise offering homecare services.

Collection of personal information

All personal information collected from our forms is stored in our customer relationship management system (HubSpot) and our scheduling software (Maya Suite).

This information is used to personalize your request according to your needs.

You can modifier the use of your information at the form level.

Clients

There are a variety of situations in which you may provide personal information directly to Services West-Nette. For example, you may provide Services West-Nette with your name and contact information in order to correspond with the company, order a service, process financial assistance, or receive services from Services West-Nette.

the company, order a service, process financial assistance, or receive services from Services West-Nette.

Examples of information collected from our form:

  • Last name
  • First name
  • Mailing address
  • Service Information
  • E-mail
  • Phone

If you don’t wish to share your contact information online, you can always call us at 514 626-1296 to open a file with us.

Recruitment

As part of an application for employment or a request for information about a position, you must provide Services West-Nette with personal information, such as your résumé. Services West-Nette may then use this information internally afin order to respond to your application or to evaluate your candidacy for hiring fins. Unless you advise us otherwise, Services West-Nette may retain this information for future consideration.

Examples of information collected from our form:

  • Last name
  • First name
  • Mailing address
  • Email
  • Phone
  • Previous experience
  • Information about job requirements

Cookies

About cookies

Services West-Nette may use various technologies to collect information related to your use of its website. For example, when you browse our site, Services West-Nette may collect certain information it receives from your browser, such as your IP address, browser type and language, date and time of access and referring site addresses. It may also collect information on the pages you consult outside its site and on other actions taken during your visit. By collecting information in this way, Services West-Nette can compile statistics on the use and efficapacity of its site and services, to personalize your experience and tailor interactions with its users.

To achieve this goal, Services West-Nette uses various technologies, including scripts, tags, and cookies. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an identifiant tag. Cookies are often used only to measure the use (such as number of visitors and length of visits) and efficiency (such as topics of most interest to visitors) of a site or to facilitate navigation or use. Although they are not associated with any personal information, they are sometimes used to personalize the experience of known visitors through their association with profil data or user preferences. Over time, such information provides useful contextual data to improve the user experience.

In addition, third-party social media buttons may log certain information, such as IP address, browser type and language, date and time of access, and referring site addresses. If you are logged into such social media sites, they may also link the information they collect to your profil information on those sites. West-Nette Services does not control third-party tracking technologies.

When it collects information, directly or indirectly,

West-Nette Services may combine such information to improve its accuracy and completeness and to better customize its interactions with you.

Required

These cookies help us understand how visitors interact with the website. We may use a set of fichiers to collect information and compile statistics on site usage.

In addition to site usage statistics, the data collected may also be used, along with some of the advertising fichiers described, to help diffuser more relevant web advertising and to measure interactions with the ads we diffus.

First-time visitor cookies are retained for 399 days.

Functionality

We use a set of cookies that are optional for the operation of the website. They are generally only defined in response to information provided to the website to personalize and optimize your experience as well as to remember your chat history and determine whether the website visitor’s browser is working with cookies.

Functionality cookies are retained for 30 minutes.

Advertising

We use cookies to make our advertisements more attractive and useful to site visitors. Among other things, cookies are used to select ads based on what is relevant to a user, to improve reporting on ad campaign performance, and to avoid showing ads that the user has already seen.

Ad cookies are retained for 89 days.

Email marketing

In marketing e-mails, Services West-Nette only associates the cookie with an existing customer. All subsequent clicks on messaging links, as in a forwarded e-mail, will assign a temporary identity to the cookie. The contact must then submit a form or enter their information via another method for Services West-Nette afin to identify them and associate the cookie with the fiche of information.

Services West-Nette may also use such technologies to find out whether you have opened an e-mail or clicked on a link in the e-mail.

Access to data

Who will have access to your information?
The categories of people who will have access to your data are as follows:

  • The marketing team for advertising and re-marketing purposes
  • The reception team responds to service requests
  • Human resources team for candidate information from our website
  • General management team for reporting and analysis of the company’s performance in achieving its objectives
  • IT management team

Link to a third-party site

As a convenience to our visitors, Services West-Nette may provide hyperlinks to other websites. Such hyperlinks are not under the control of Services West-Nette, and Services West-Nette is not responsible for the content of any hyperlinked website. The inclusion of hyperlinks on its site in no way constitutes an endorsement of the content of such sites.

Avis de modifications

Whenever this Privacy Policy is updated or changed in any way, Services West-Nette will post a notice on this page for 30 days. If Services West-Nette uses your personal information in a manner different from that stated at the time it was collected, Services West-Nette will notify you and provide you with an opportunity to choose whether or not to have your information used in this different manner.

Subscribers to our website and services will also be informed by e-mail if an e-mail address has been provided.

Access and privacy

Services West-Nette retains registration information for as long as your account is active or as needed to provide services to you. If you would like to request that Services West-Nette no longer use the registration information you provided for our services, please contact us by e-mail at marketing@westnette.org. You can also call us at 514 626-1296.

Répit-Ressource accroît son expertise et son territoire desservi grâce à la fusion de Services West-Nette. Les populations de l’Ouest-de-l’Île et de l’est de Montréal bénéficient désormais des bons soins de nos équipes fusionnées opérant sous le nom de Répit-Ressource.

Répit-Ressource expands its expertise and service territory with the addition of Services West-Nette. The people of the West Island and east end of Montreal now benefit from the care of our teams, merged under the name Répit-Ressource